Please read these Terms and Conditions carefully. In booking with Mountain Rivers Tourist Park you are accepting these Terms and Conditions.

Mountain Rivers promotes safe accommodation for families. Drunk and abusive behavior, or strong language will not be tolerated. Pets are not allowed unless authorized by management.

Please observe that you are not the only ones on site, so keep noise to a minimum at night.

All accommodation is a Smoke Free area. If you wish to smoke please do so away from all buildings and campground areas. Candles and incense is strictly prohibited in the rooms. Failure to comply will result in additional charges.

Check in is at 2pm and Check out is by 10am, unless organised with management at time of booking. Additional charges may apply.

Booking Confirmation, Deposits and Payments

Mountain Rivers Tourist Park accepts payments in the form of cash, Visa and Mastercard credit cards.

A deposit of 50% of your booking total, will be taken at the time of booking. During the COVID-19 restriction period, management have waived the 50% booking deposit fee. The deposit fee will be re-introduced when Mountain Rivers Tourist Park deems it appropriate. 

Credit card details need to be provided for security.

Remainder of payment to be paid on arrival.

Cancellation Policy 

If you need to cancel, it is best to inform us as soon as possible.

If you cancel your booking within 48 hours before your arrival date, you will be charged the full amount of your booking which includes your Booking Deposit. If you cancel within seven days of your arrival date, you will be charged 50% of your booking which includes your deposit charge. If your booking is for one night only, your Booking Deposit will not be refunded.

All Group bookings will be charged 50% if cancelled within 15 days of your booking and 100% within 7 Days of your Booking. If your booking is for one night only, your Booking Deposit will not be refunded.

All cancelled bookings for school holidays and long weekends (including Easter and Christmas), will be charged 50% which includes your booking deposit regardless of notice given and 100% within seven days of your Arrival Date. If your booking is for one night only, your Booking Deposit will not be refunded.

You may be given the option of postponing your booking. This requires choosing a new date at time of cancellation. Cancellation charges including Booking Deposit will be held for the new booking dates. If your second booking is cancelled full payment will be required.

Cleanliness of rooms

We try to provide a high quality room for affordable prices. To keep these prices low we ask that you leave your accommodation as clean as possible.

Please empty rubbish bins into the wheelie bins provided.
Please wash and put away all dishes.
Please sweep the floors before you check out,
All windows need to be closed and all doors need to be locked when you leave your accommodation,
Keys must be delivered to the office or “key return box” and not left in the rooms.
Our linen is mainly white and local mud is red, so please keep your shoes and feet clean in the rooms and on the linen to avoid replacement charges.
Do not dye your hair here. Linen replacement charges will apply.
An additional cleaning charge will apply if the accommodation is left in an unsatisfactory state of cleanliness.

Damages

Any damages to accommodation property will be charged to the Credit Card supplied as security for the booking.